Shipping and delivery

Service area and price

Standard checkout delivery covers mainland UK addresses at £14.95 below a £200 product subtotal, or £0 for orders of £200 or more. Northern Ireland, islands, remote restricted locations and addresses requiring specialist access need a separate quote before acceptance. The postcode field is not a guarantee that every address is in the standard service area. We do not accept an additional charge without your agreement. Email [email protected] before ordering if the address has unusual access requirements.

Timing and confirmation

Allow an indicative 2–4 working days for handling and 3–7 working days in transit after acceptance; an expected total of 5–11 working days, excluding weekends and English bank holidays. Availability and the actual delivery window are confirmed when we accept the request. These are estimates, not a next-day guarantee. Unless a different period is agreed, consumer goods must be delivered within 30 days of contract formation. If a delay occurs, we contact you with options and explain cancellation rights where delivery is not made within the required or agreed time.

Bulky goods and access

Pouffes and larger rolled rugs may arrive as bulky parcels. Standard service is to an accessible ground-floor entrance, not room-of-choice placement, unpacking, assembly or disposal of old goods. Tell us about stairs, narrow doors, pedestrian-only access or parking restrictions before acceptance. Measure the route as well as the final position. A responsible recipient must be available for an agreed delivery window. If a failed delivery results from incorrect information or missed agreed access, a reasonable redelivery cost may apply only after it is explained and agreed; it is not an automatic hidden fee.

Receipt, damage and missing parcels

Check the parcel and note visible damage where practical. Photograph damaged packaging and the product if safe and contact us promptly with the reference. A request to report quickly does not shorten your statutory rights or make a signature proof that hidden damage did not exist. Risk remains with us until you or a nominated recipient takes physical possession, subject to applicable law. Tell us if tracking shows delivery but you cannot find the parcel; we investigate with the carrier rather than asking you to resolve our contract yourself. Return and cancellation procedures appear in Returns. MY CUTPRICE LTD, company number 15775137, 131A Middleton Boulevard, Nottingham, England NG8 1FW, is your merchant contact; do not return a bulky item without discussing safe routing.