Privacy policy

Who controls your information

MY CUTPRICE LTD, company number 15775137, is the controller for information provided through this shop. Our registered contact address is 131A Middleton Boulevard, Nottingham, England NG8 1FW. Contact [email protected] about an order or a privacy request. The supplied telephone contact is +441****0560; it is masked, so email is the practical contact route. We do not ask you to send payment card details or identity documents with routine enquiries.

What we collect and why

When you request an order we collect your name, email, telephone number, delivery address, postcode, notes, agreement and selected products. We use these details to assess the request, confirm delivery access, arrange the order and deal with returns. Contract preparation and performance are the legal basis for this processing. We use legitimate interests to protect the shop, prevent duplicate requests, diagnose faults and maintain basic security. Compliance with a legal obligation applies where records must be retained.

Storage and recipients

A necessary session stores your cart and checkout draft. An absolute session lifetime of 12 hours applies. Order requests are stored in access-restricted private files, rather than a public folder. The implementation removes order request files older than 365 days during later requests, and expires old sessions after 12 hours. Security logs may be managed separately by the hosting provider. We do not sell personal information, use advertising trackers or send marketing newsletters from this website. Hosting and delivery providers receive only the information needed for their work. If a legally required transaction record is created later, its separate statutory retention period applies.

Your choices and rights

Ask us to access, correct, erase or restrict the use of your personal information, or to object to legitimate-interest processing. Portability may apply to information supplied for a contract. We normally respond within one month; complex requests may need an extension that we explain. We may ask proportionate questions to verify identity but will not require unnecessary documentation. Rights are not absolute: a live dispute or legal retention duty can limit deletion. You may complain to the UK Information Commissioner’s Office. Contact us first if you would like us to investigate. Do not put sensitive information in the optional order notes.