Returns and cancellation

Your cancellation period

For ordinary distance purchases you may cancel without giving a reason within 14 days after you or your nominated recipient receives the goods. For goods delivered separately as one order, the period normally starts after the last item arrives. Email [email protected] with your name, address, order reference and a clear statement that you wish to cancel; no special form is required. You may also write to MY CUTPRICE LTD, 131A Middleton Boulevard, Nottingham, England NG8 1FW. Company number 15775137. Keep evidence of sending your notice.

Returning furniture and rugs

After notifying cancellation, return the goods within 14 days. Contact us first to agree a safe return method and address confirmation, but prior permission is not a condition of your statutory cancellation right. You pay direct change-of-mind return costs. Bulky pouffes or rolled rugs may need a courier rather than ordinary post; budget approximately £15–£60 per item depending on size and location, obtain a quote and tell us if you need collection advice. Use protective packaging, avoid folding a rug that was supplied rolled, and do not leave goods outside unattended.

Inspection and refunds

You may inspect the goods as you would reasonably in a shop. We may deduct for diminished value caused by handling beyond what is necessary to establish nature, characteristics and functioning, not simply because a package was opened. Refunds include the least expensive standard outbound delivery offered for the cancelled order; premium extras are not refundable solely because of cancellation. We refund within 14 days of receiving the returned goods or evidence that you sent them, whichever comes first. We may withhold the refund until that point and use the original payment method unless otherwise agreed.

Faulty or misdescribed goods

Goods must be of satisfactory quality, fit for a purpose made known to us and as described. You normally have a short-term right to reject faulty goods within 30 days, then repair or replacement rights and further remedies where the law provides them. We cover reasonable return or collection costs for confirmed faulty or misdescribed items. Describe the issue promptly, with photographs if useful, and stop using an unsafe item. Do not attempt a repair before discussing it with us. Ordinary wear, accidental damage and unsuitable cleaning are different from an inherent fault, but nothing in this policy restricts statutory consumer rights. No made-to-order cancellation exclusion applies to this standard catalogue.